Exchanges

At this time, we do not offer any exchanges. If you would like to swap your product with a different one, you can take advantage of our 30-day return policy (with shipping at your expense) to receive a full refund and re-order your replacement item.

 

Returns

We have a 30-day return policy for products returned in their original condition(no damage to products). To return your product, please follow the steps below.

please note: All returns are subject to their original shipping cost and a 15% restocking fee.

 

Steps to Return

All returns must meet these three simple requirements: 

• product must be in the same condition that you received it

• product must be returned within 30 days of order date

• Return package must include the completed return form that came with your order

 

If your product meets all of these requirements, you are eligible for a full refund! To return your product, please complete the form provided below:

http://www.shoes19image.com/Shoes19/Info/Form/Shoes19ReturnForm.pdf

 

Once completed, please place the form, along with your product, in a sealed package and mail it back to us with a reliable carrier that provides tracking number(USPS, UPS or Fedex). Our customers will be responsible for the cost of the return postage.

 

 

Our address is:
shoes19
537 Railroad Ave.
South San Francisco, CA 94080